When you shop online at tshirt-town.com we want you to feel completely secure, and we understand security and trust is a key factor in keeping you satisfied. And we know some customers can be uncomfortable divulging their payment details to companies without a well-known brand name. We have created a shopping environment in which you can have total confidence in using. While we hold all your order and adress information, we do not process your payment. We pass responsibility for taking your payment to one of two trusted third party’s of your choosing. This means we do not hold any of your debit or credit card information, we leave that to trusted financial institutions, and therefore is safer than using your card in a shop on the high street.

Once you add items to your cart and reach the checkout stage you can select to pay securely in one of two ways;

Paypal
Paypal is recognized world wide and is one of the worlds leading and most trusted online payment system and gives YOU complete control over your payments to T Shirt town. Paypal is also eBay’s preferred method of payment. If you select Paypal as your payment method we never have any access to your financial information, you are in control. If you have a Paypal account then you know how it works, just select ‘Paypal’ at the check out stage and place your order that way.
If you are new to Paypal you can set up an account free of charge through tshirt-town.com. No credit/debit card information is required to sign up to Paypal. However once you are signed up, and you have a Paypal account you can just add money to cover your purchases with T Shirt Town, or any other online retailer. All your purchases are protected with Paypal Buyer Protection.

By Credit or Debit Card through our Merchant Bank
    •    You find a product (s), add it to your shopping basket and click to go to the checkout.
    •    Your order is encrypted and passed to the Merchant Bank
    •    You enter your card and address details.
    •    Your details are then security checked and verified with the relevant card issuer. This prevents a fraudulent transaction.
    •    You receive a message in your internet browser window to tell you that your transaction is complete, and we are issued with a receipt of the transaction.
    •    You then receive an automatically generated Sales Invoice.
    •    We check the transaction receipt against the item order and ship your order when ready.

Your card payment details are encrypted by Comodo. The electronic data you enter is scrambled using complex algorithms, ensuring that the data cannot be read by anyone else, including us at T Shirt Town.

We are also the proud owners of an EV SSL certificate which means we are a Limited Company registered with Companies House and have been thoroughly checked and validated by the Team at Comodo. We have a Corner Seal of Trust logo on our Cart Page and the Home page just point your mouse over it and you will see a real time status check.

Look here's the official blurb -  

'E-commerce merchants are going beyond the gold padlock to go green with Extended Validation (EV) SSL certificates, the e-commerce standard for trust and security. The green address bar, exclusive to EV SSL certificates, assures web-site visitors that they are transacting on a highly trusted and secured domain.'

So you could say that our site is as safe as fortknox! - We want you to feel completely safe when you shop with us.

How to order, how to pay, etc. etc. - all the information you need in order to get your hands on our fab T shirts.

Here we explain how we get them to you as fast as possible and the option you have if you need something even faster. 

Now this bit will have a few moths in the system as here its all about returns  - in that extreme case that you are not happy with your purchase, in this section we tell you ( between sobs of disbelief ) what to do should such a thing occur. And as you will see when you read our returns policy here at T shirt Town its all about you the customer -we want you to be happy. 

This is clever, you can go back and see what you ordered, when etc. So if you need to repeat an order or want to get something a bit different this section has all your own personal order history. 

So there you have it  a quick introduction to the support section of our site, but don't forget if there is anything we haven't covered you can contact us via our contact form.

Happy Shopping!